Collect reliable, accurate and actionable guest feedback to help better understand and improve guest satisfaction.
Keep customers on your website by integrating our certified guest ratings and reviews to your hotel website and instantly improve booking conversion rates with GenuineGuest.com
Add video content to your surveys with VEOS and allow respondents to answer surveys anytime, anywhere with VEOS mobile.
Our multi-platform online guest satisfaction surveys are designed specifically to secure the feedback and insights you need in order to respond to your guests’ needs.
Our analysis returns quantitative and qualitative actionable reporting, including sentiment analysis, heat mapping and trend reports.
You can also respond directly to guest comments with our ‘review and respond’ comment management tool.
We have been developing guest satisfaction survey systems since 1994. In that period we have tabulated the responses of millions of guests in thousands of hotels on four continents. We are proud of our reputation, proud of our expertise, proud to play our part in helping hotel guests the world over to book their stays with confidence.